Nissara Spence, Project Officer at the International Organization for Migration (IOM) Thailand, speaks to IHRB's Guna Subramaniam about the recently published Human Resource Guidebook on Employer Obligations and Cultural Sensitivity. The Guidebook aims to promote a working environment for the respectful inclusion of migrant workers by acknowledging the diversity in their backgrounds. Spence has been with the United Nations for more than five years. Since 2018, she has been the National Project Officer for the Corporate Responsibility to Eliminate Slavery and Trafficking, (CREST) programme at IOM Thailand. In this episode, she guides us through the Guidebook's content, which highlights the importance of cultural sensibility to build trust and reduce conflicts in the workplace of a country where 10% of its workforce are migrant workers. JUMP TO POINTS: The Concept of the Guidebook (1:20) Who does the Guidebook address? (3:23) The responsibilities of the employers (5:35) Cultural sensitivity in communication (8:25) Tips for employers to develop cultural sensitivity (9:25) How to access the Guidebook? (16:50)